SFO is committed to ensuring our facilities, services, and programs are accessible to every guest who visits our airport.
These pages provide information and resources for passengers with disabilities who are traveling at SFO. Travelers with accessibility needs are encouraged to make arrangements with their airline.
Information About Accessible Travel
New Horizons: Information for the Air Traveler with a Disability offers authoritative information about air travel from the United States Department of Transportation. The guide helps travelers with disabilities prepare for the entire air travel experience, from planning a trip, to navigating airports and getting on and off planes.
Access Northern California: Gateway to Accessible Tourism and Outdoor Recreation has resources for planning a trip in and around San Francisco, as well as information on accessible transit options. Topics include getting around San Francisco via public transportation, paratransit services and accessible vehicle rentals.
Plan Your Trip
Wheelchairs Travelers requiring wheelchair assistance are encouraged to advise their airline of their needs when making flight arrangements. Upon arriving at the airport, travelers with wheelchair or other special service requests should approach an airline representative for assistance.
At Domestic Terminals 1, 2, and 3, skycaps and/or airline staff can be approached at curbside and check-in areas. At the International Terminal, please proceed to your airline's assigned counter or dial 1.6207 from specially marked phones at all terminal entry doors.
Arrangements to and from other locations at SFO, including the Rental Car Center and the Grand Hyatt at SFO, should be made through your airline.
Traveling with Autism, Cognitive Impairment or other Hidden Disabilities
Mobile App to Help Travelers with Autism and Cognitive Special Needs
The MagnusCards® mobile app provides guidance about the airport experience. View digital “Card Decks”, customized for SFO, which provide step-by-step instructions that take users through the activities associated with air travel such as check-in, security screening and aircraft boarding. For more information about SFO's customized MagnusCards® deck, or to download the free app on Apple and Android devices, visit magnusmode.com.
Service animals are allowed in the airport, terminals and AirTrain. View Traveling with Pets & Service Animals for locations and more information.
Parking & Transportation
Accessible Parking Services
All Airport parking facilities have convenient parking for vehicles displaying a:
- DP (Disabled Person) license plate
- DV (Disabled Veteran) license plate
- Disabled Parking placard
The Domestic Garage has standard parking at all levels. Van accessible parking is available through ParkVALET. Follow signs to the Domestic Terminals Departures Level roadway, stay in the left lane, and turn left into the garage opposite the Delta Air Lines curb.
International Garages A and G have standard and van accessible parking at all levels.
In Long-Term Parking, accessible parking spaces for standard and van accessible vehicles are located on the first (ground) floor.
Ramps are available throughout the public areas of the airport and terminals for easy mobility.
Companion Care Restrooms
Companion Care Restrooms for travelers needing companion assistance are located in all terminals, pre-security and post-security. For more information on companion care restrooms, visit the Passenger Services listing.
Phone service for deaf and hard-of-hearing people is located on the Departures/Ticketing and Arrivals/Baggage Claim levels of the International Terminal, Harvey Milk Terminal 1, Terminal 2 and Terminal 3 at Airport Information Booths. Free phone calls may be made to the 48 contiguous states via any Airport courtesy phone. Calls to Alaska, Hawaii and international destinations require a calling card. VRS Services are available at Airport Information Desks.
SFO has visual paging screens in addition to audio paging services. Screens are located throughout the Airport and terminals. Paging services are available by calling 1.800.I.FLY.SFO or 650.821.8211. Select “2” for paging services.